Privacy Policy

Effective Date: May 7, 2026

Welcome to Brady’s Plumbing. Your privacy matters to us, and we are committed to protecting the personal information you share with us through our website and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

When you contact us through our website, request a quote, schedule service, or sign up for updates, we may collect the following information:

Full name
Phone number
Email address
Home or service address
Details regarding requested plumbing services
Any additional information you voluntarily provide

We do not intentionally collect sensitive personal information unless required to provide requested services.

2. How We Use Your Information

We use your information for the following purposes:

Scheduling appointments and providing plumbing services
Communicating regarding service requests or estimates
Sending appointment confirmations and reminders
Responding to customer inquiries
Providing customer support
Sending occasional promotional offers, maintenance reminders, or updates related to our services
Improving our website and customer experience
Maintaining internal business records

We will only use your information for legitimate business purposes related to our services.

3. Marketing Communications

From time to time, we may send:

Seasonal plumbing maintenance reminders
Promotional offers or discounts
Updates regarding services we provide

You may opt out of marketing communications at any time by:

Contacting us directly and requesting removal from our contact list

Please note that even if you opt out of promotional communications, we may still contact you regarding active appointments or ongoing services.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared when necessary to:

Process or schedule services
Comply with legal obligations
Protect our rights, safety, or property
Work with trusted service providers who assist in operating our website or business, provided they keep your information confidential

5. Website Analytics and Cookies

Our website may use cookies or analytics tools to help improve website functionality and user experience.

These tools may collect non-personal information such as:

Browser type
Device type
Pages visited
Time spent on the website

You may disable cookies through your browser settings if preferred.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal information only as long as necessary to:

Provide requested services
Maintain business and legal records
Comply with applicable laws and regulations

8. Your Rights

You may request to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information where legally permitted
Withdraw consent for marketing communications

To make such requests, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Updated versions will be posted on this page with the revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Brady’s Plumbing
Email: info@bradysplumbing.ca
Phone: 1 (289) 395-3115
Service Area: York & Simcoe County